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Functional Systems and Analysis
Request for Service Requirements (RSR) and System Change Request (SCR) Customer Satisfaction Survey
1. What organization do you represent?
SDDC (HQs)
SDDC (BDE)
SDDC (BN)
Service (Army)
Service (Navy)
Service (USMC)
Service (USAF)
DCMA
DLA
DISA
Specify your own value:
2. How many system change requests have you submitted for SDDC systems?
1
2-3
4-5
More than 5
3. If you have submitted a change request, how long (on average) did it take to resolve?
Less than 6 months
6-12 months
1 to 2 years
More than 2 years
4. Do you have any outstanding system change requests?
No outstanding requests at this time
1
2-5
More than 5
5. Do you feel SDDC responds to your requests for service in a timely manner?
Agree (my request was processed in a timely manner)
Somewhat agree
Neither agree or disagree
Somewhat disagree
Disagree (my request was not processed in a timely manner)
6. Are you satisfied with the systems change request process?
Very satisfied
Satisfied
Neither satisfied or dissatisfied
Dissatisfied
Very dissatisfied
7. How well do you understand the process to submit IT system change requests through SDDC?
Yes, I understand the process
Somewhat understand, but may need guidance
No, I am not sure how to submit, but know who to contact for assistance
No, I don't know how to submit
8. Do you feel SDDC captured your requirement precisely, communicated a current status, and provided a positive customer experience?
Agree
Somewhat agree
Neither agree or disagree
Somewhat disagree
Disagree
9. How can SDDC improve the IT Systems Requirements Change Process to better suit your needs? Check your TOP 2:
Enhance User Manual
Routine Webinars
NDTA Classes
Hands-on Training
More User Testing
Status Updates for CCBs
Frequent Communication
Advertising New Releases
Streamlined Submission of Change Requests
Better Monitoring of Submitted Requests
10. Any additional comments regarding your main concerns, improvements/updates, or areas where SDDC is successful/not successful?
(Text Box: You have 1000 characters).
